Learn How to Easily Submit a Ticket in Valorant | [Step-by-Step Guide]

Are you experiencing issues while playing Valorant and need to contact customer support?

This article will guide you through the process of submitting a ticket in Valorant. From accessing the support page to providing necessary information and checking the status of your ticket, we will cover each step in detail.

Learn what information is essential to include in your ticket and ensure a smooth communication process with Valorant’s customer support team.

What Is Valorant?

Valorant is a tactical five-versus-five multiplayer first-person shooter where players choose to either take the role of an attacker or a defender. Players choose from a roster of characters known as “agents,” each with a unique array of abilities.

A match consists of 24 rounds, with 12 rounds per side. The first team to 13 round wins wins the match. The team that starts on the defending side plays the attacking side second and vice versa. The game was first announced with the codename Project A on the 15th of October 2019. Initial closed beta testing of Valorant began in North America, Europe, and Canada on the 7th of April 2020 and concluded on the 28th of May 2020, with the game being released in a number of new regions on the 1st of June 2020.

Valorant is developed by Riot Games, the creators of League of Legends and Teamfight Tactics. Valorant is a free-to-play game with a PC-only release, at least for the time being. The launch of mobile and console versions has not yet been ruled out, although no announcements have been made. The development team consists of Riot Games employees from Beijing, Dublin, Los Angeles, Melbourne, São Paulo, Seoul, Shanghai, Singapore, and Tokyo, demonstrating the game’s reach and resonance across the globe.

How to Submit a Ticket in Valorant?

You can submit a ticket in Valorant by logging in to the Riot Games Support page, selecting VALORANT as the game, and choosing your issue for help. They offer several avenues of assistance and guidance including submitting a ticket, safety resources, a help site, and a knowledge base.

Here is a step-by-step guide to get you to where you can submit a ticket in Valorant:

1. Go to Riot Games at https://riotgames.com/
2. Select Support
3. Select Submit a Ticket
4. Select VALORANT
5. Select the issue you want help with and if you have not been successful there, get redirected to submitting a ticket

According to Riot Games, they do not offer assistance for issues including, but not limited to, technical issues, account recovery, or refunds. However, they provide a knowledge base with Frequently Asked Questions (FAQs), forum support, and a Help Site to help users resolve issues that do not require an official support ticket.

You can communicate back and forth with their official support team through email or by posting into the ticket. They will periodically reach out and update you on the status of your issue directly through the ticket you submit.

Step 1: Go to the Support Page

The Riot Support page is where you can submit a ticket for Valorant. To get there, go to the Valorant website and then click the SUPPORT button in the upper right. Then click the Submit a Ticket button on the newly loaded page. Or, you can go to support-legendsofruneterra.riotgames.com if you want to get straight there. You may need to log in, but when you open your ticket, it is under the following category choices: Account Management, Game systems & loot, Connectivity, In-Game Store, In-Game Crashes, Bugs & Known Issues.

Step 2: Click on ‘Submit a Request’

To submit a ticket in Valorant, after selecting the ‘subscribesupport’ option, click on ‘SKRILLA! Choose what you like’. A ‘No’ option appears so select ‘No, I still need help’. Click on ‘Account Management’ and then ‘I’m having issues with account creation, login, or other general support issues’. A contact support button should appear. Click it and you will be directed to a new window where ‘Submit a Request’ is an option to click. You will then be taken to the Riot Games help center, where you can review common issues or submit a support ticket.

Step 3: Choose the Appropriate Category for Your Issue

After selecting the type of issue, you need to choose the category that best fits the problem as shown in the image entitled No Subject Selected. There are several categories to choose from. The choice made may affect the speed the ticket is handled, so try to choose the most appropriate category for your issue.

The best general category pick would be Gameplay Problem as it gives the broadest array of options. These options include AFK, Spawn Wall Offing, Mic Abuse, Helping the Enemy, Competitive Integrity (Win Trading), Chat (Harassment, Hacking), Gameplay Sabotage, Offensive Displays of Power Disruption (Griefing), Verbal Abuse and Cheating (Gameplay).

It is suggested to use Items and Store if you are having trouble purchasing agents, weapon collections, bits, radianite points, or anything else related to Valorant. If you have questions, don’t understand why the store is the way it is, or anything in between, then try to find the answer using Valorant’s support page. You can also likely find the answer on a vanguard bug thread or the VALORANT subreddit if it is already a known issue.

Step 4: Fill Out the Required Information

1. Open the Help section by clicking on the question mark icon in the top right corner of the main menu screen.
2. Click the Submit a ticket button. You’ll find it on the right side of the screen under the yellow server status banner.
3. A new screen will open and will allow you to click Submit a ticket again before asking a question. Click this link.

The final step after submitting a ticket through either the chat client in episode 2 or the Riot support website is to provide all the required information for the ticket. You’ll be asked to describe the problem, rate it, identify the game environment or mode you are playing, give a description of your computer and preferences, upload your system specs, and give >Riot permission to access your personal info. You should particularly give the phone number associated with your account for verification. This is usually enough to submit a ticket in Valorant.

If things are a bit confusing, there is no telephone assistance available, but Riot does provide a guide to submitting a ticket. Click on the Need a guide for submitting a ticket? after clicking on the link in episode 2. The interface similar to the one below will appear. Your browser will be directed to another address where a written and video guide will be provided for you.

Step 5: Provide Additional Details and Attachments (if necessary)

When you have selected Category, Title, and Description of the ticket, you then provide any additional necessary information. This step is not required, but providing more details will help Riot Support to address the issue quickly and thoroughly. If there are items or evidence further background data requests, keep that on standby. The last screenshot of the VALORANT Support system guidance provides a few in-depth technical inputs that you may be asked to provide in an online technical support scenario.

Tips for providing additional detail:

1. Be as descriptive and professional as possible.
2. If you cannot proceed without a certain piece of information, be sure to note that additional data is needed before inquiry.

Step 6: Submit Your Ticket

Click Submit. When you are satisfied by the information you have provided, click the NEXT button to fill your ticket. Click Submit to proceed further. The Riot Support will send you a confirmation email with your ticket number and a summary of the issue you reported. The Riot Support team will investigate the issue submitted and handle it accordingly. Unfortunately, Riot makes it difficult to know how long it will take if there is no way to know how many issues are in the pending queue or how they assign priorities to them.

How to Check the Status of Your Ticket?

To check the status of your ticket in Valorant, go to the official Riot Support Page and click on the Sign in button. You must be signed into your account to view your support tickets and their statuses. To sign in, use the new Riot account credentials that you obtained at the initialization of Riot Vanguard and Valorant before you go to the support page. You can use the button at the bottom of the page to continue with your existing Riot login credentials.

Next, click on the section with the three horizontal lines located in the upper right. This will drop down the menu where you can select Check Ticket Status. Here, you will see the status of all tickets you have submitted.

If you want to check the status of your ticket via email, select an email from the Riot support team and then click on the ticket ID. Riot geen Nogitsune mentions to be aware that different amounts of time are needed to investigate different types of tickets. Whether the problem is launching a game, a transaction issue, or anything else, if a particular problem can’t be solved through the information provided by the support team, it might take longer to get a reply as the process of finding a satisfactory resolution is undertaken.

Step 1: Go to the Support Page

To submit a ticket or support request in Valorant, go to their support page on Riot’s official website. You can find it by either searching valorant.com support on Google or directly navigating to riotgames.com/support and searching for “Valorant tickets” in the FAQs. The URL of their support page is support-valorant.riotgames.com. The Valorant support page has a search bar, general categories, and top articles to help users address issues themselves. Some common articles are highlighted.

Step 2: Click on ‘Check Your Existing Requests’

To check specific details of your support ticket after submitting, navigate to the RIOT SUPPORT page, then do the following steps: click VALORANT, select PROMOTED ARTICLES, and at the bottom of the page click Check Your Existing Requests. This menu will give users All Collections, Tickets Assigned to Me (open or pending), My Past Requests (tickets closed during the year), and View all Requests. You will need to enter your email on this page to login and access the status details of your support ticket.

Step 3: Enter Your Email and Ticket Number

Enter your email and the ticket number you received in an email in the information fields on the support page. Submit the ticket. Note that the ticket number alone can be useful for a member of the support team to locate the issue, so you can always enter your ticket number in the ticket system to find the status.

Make sure to provide all the details you planned to give in as much detail as possible. Very often support members will not even bother continuing work on a ticket until they have all possible information. Unhelpful information does not help them and only chains you with a longer wait than is necessary. Give your real name and make sure the email you entered is valid in case you need to communicate later.

Step 4: View the Status of Your Ticket

After you have submitted a ticket in Valorant through the help site and have received an ID number for the ticket, you can view the status of that ticket simply by navigating to the main help screen. Although help articles or progress bars on how to view the status of a ticket do not exist, once you have submitted the ticket and have the ticket ID, simply move your cursor to your profile icon in the top right of the help screen. Once you click it, a dropdown will appear. Click on the “Your tickets” link that appears.

Although no options for viewing ticket status exist, players can review the correspondence of their ticket after it has been closed and follow the message link to request assistance if other needs have not been met. To see changes from an Open ticket to a Closed ticket status, log back into the help index and view from the tickets menu.

You can choose to leave feedback by clicking the emoticons on the ticket in question. You can file a follow-up ticket by clicking on the “Request Assistance” button at the bottom of the ticket if that ticket has left open issues.

What Information Should You Include in Your Ticket?

You should include in your ticket the name of the offending party, map, timestamp for the start and end of the problematic training session, video evidence, a description of the situation, and the severity of the matter.

The names of all players with incorrect behavior within your training session should be included in your ticket, even the spectators. Helping Riot Games learn all the details of the offending training session will help inform their decisions on taking action against the offending players department.

The map and timestamp for the start and end of the problematic training session are essential for Riot to be able to locate the training session but are some of the easier parts of the information to fill in.

Video evidence should be included in your ticket. In virtually all situations it is mandatory for evidence to be provided. If there is not video evidence it is either against Riot Games ticket submission rules or it is exceedingly unlikely the offending party will be punished.

If the evidence is not a clear demonstration of intent or cultural norms, an in-depth description of the events on video is necessary. Examples include ‘Mapper enters the map on his own, is menacing Reyes immediately with a shorty,’ or ‘Mapper accidentally kills the one team member who does not know that we are not playing a real game, and it takes the other 4 recorded minutes to kill the same team under the false assumption that this was the best learning method for the joke.’

Continued…

Your In-Game Name

Your Riot in-game name is your game tag and is unique to your account. It is the name that appears to all other players when you play online games.

Your Riot in-game name is different from the unique identification for your Riot account. You can view your in-game name within the riot client while you are logged in. If you have not logged in and are trying to find your name then searching your game and linking to other account information may connect you to the right game tag especially if games give you no more than a first name to begin searching with.

You No longer use your Riot in-game name? You can follow the following guide to change your game’s name. If you need additional assistance on how to change your riot in-game name you can submit a ticket to riot’s support staff. Your ticket can be classified as billing, account recovery, merch store, username change, connectivity, PVP, Lag report, error reports, or bugs.

Detailed Description of the Issue

When submitting a ticket in Valorant, provide a detailed description of the issue. A comprehensive description of the issue reduces the frequency and amount of back and forth communication necessary to solve the issue as support agents try to grasp the issue. You should expand your description to the following:

1. Provides instructions for the customer if they need to try something that might fix the problem.
2. Describes the frequency at which the issue has occurring. Whether it happens under certain conditions or after using something.

Extra examples are if the issue happened after upgrading to a new patch, only in low-power mode, or when interacting with certain items. The more specific information customers provide in a detailed description of the issue, the faster a game company can diagnose and solve the problem. Here are additional guidelines for writing a detailed description of the issue in a support ticket in Valorant. Answer every question the game company might have if they were debugging the problem themselves.

Screenshots or Videos of the Issue

Include screenshots or videos of the issue. Any direct issue that is being reported should be accompanied by screenshots or even more effective video of the issue. Going beyond that, attach any notes from a match where a player was suspected of cheating. This could include notes about excessive kill records, odd movement, or even odd chat. Such evidence can only be used after the fact but is provided. Cameras on phones are workable but the recording length is usually quite short. Using a recording feature through systems such as WINDOWS or MAC OS will allow a much longer version to be recorded. All details in the screenshot or video should be faked or redacted suitably to hide any private information. One person uploaded images of their hacking complaint to Dropbox but inaccurately entered the name field. This provided a record going forward, much like an email record, without revealing personal details. Decide whether to attach videos on desktop or mobile depending on the needs.

Any Error Codes or Messages Received

Let the Valorant support team know what error messages if any you encountered. Whether the game crashed to client with the error message ‘A critical error has occurred and the process must be terminated’ or ‘Server authentication failed, closing game client’, please let them know in your Valorant ticket.

If you did not receive an error code, you can visit the back-end of your Valorant client to see the specific error cause code after a match. Here is a Reddit thread on where you can find the logs to figure out the cause and ask Riot for additional help.

Steps to Reproduce the Issue

During the process of submitting a ticket in Valorant, it is important to include the steps for reproducing the issue. Often, the developers will require steps to be followed to reproduce the issue themselves prior to diagnosing or fixing it. This helps them see for themselves what is going wrong and where, so they can design a fix more easily.

Frequently Asked Questions

What is the process for submitting a ticket in Valorant?

To submit a ticket in Valorant, follow these steps:
1. Go to the official Valorant support website
2. Log in with your Riot Games account
3. Click on the “Submit a Request” button
4. Select the category and subcategory that best fits your issue
5. Fill out the form with detailed information and attach any relevant screenshots or videos
6. Click on “Submit” to send your ticket to the support team.

What kind of issues can I submit a ticket for in Valorant?

You can submit a ticket for any technical or gameplay-related issues that you encounter while playing Valorant. This includes bugs, glitches, errors, and account-related problems.

Can I submit a ticket for a player misconduct issue in Valorant?

Yes, you can submit a ticket for player misconduct issues such as harassment, cheating, or other forms of toxic behavior. However, it is recommended to also report the player in-game through the report system.

How long does it take for a ticket to be resolved in Valorant?

The time it takes for a ticket to be resolved depends on the complexity of the issue and the volume of tickets being submitted. It is best to allow at least 48 hours for a response from the support team.

Do I need to provide any specific information when submitting a ticket in Valorant?

It is important to provide as much detail as possible when submitting a ticket in Valorant. This includes your account information, a description of the issue, steps to reproduce it, and any relevant screenshots or videos.

Can I check the status of my submitted ticket in Valorant?

Yes, you can check the status of your submitted ticket by logging into the support website and clicking on the “My Activities” tab. You will be able to see the status of your ticket and any updates from the support team.